Steven Onustack

Signed up for the St Thomas Shopping, Sightseeing and Beach tour. The website gave us the option of picking 9 am, 11:00 am or one later one. We picked 11:30 am. No one ever showed up at the meeting location. Called their local number and the guy tells me that the boat got in early, so they left early??? My agreed to time was 11:30 am. I now notice that instead of several different times if you try to book today, the website has changed. It shows other times with the words “Only for Late Ships” next to them. This was not the case when we signed up and paid. So basically you wouldn’t pick us up and no one ever replied to my complaint through Tripadvisor, where we booked. Trip advisor still shows multiple time slots even though Sonny Liston tours has that new wording next to all but the 9:00 am time. We spent good money on this tour and were very disappointed that you did not send us any information or text us about a change in time. From what the driver said when I called him, we would have missed it at 9:00 am too as they left early. So if you don’t get an update or instructions telling you that it may leave early if the ship is early, then how do you expect us to show up at the correct time? The only communication we rec’d was an email from tripadvisor giving the details of Shopping Sightseeing and Beach for $70 each, $140 total and it says Feb 1 2025, and reference number 1208490037